Shipping policy

At OLENOVA, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within USA.

Shipping Locations This shipping policy applies to orders shipped within USA.

Delivery Times Below are the estimated delivery times for all packages: Order cutoff time: 6:00 PM GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. Order handling time: 2–3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers. Transit time: 4–9 business days (Monday to Friday). Estimated delivery time: 6–12 business days.

Carrier Services We partner with the following reliable carriers for deliveries within USA: USPS, UPS, FedEx.

Shipping Costs Free Shipping: All orders within USA qualify for free shipping, with no minimum order requirement. Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.

Delivery Issues If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking Page.

Questions? Visit our FAQs page at FAQ Page or contact our customer service team.

Contact Information Email: info@olenova.com Phone: +15053080139 Support availability: Monday to Friday 09:00 – 17:00 (GMT). We aim to respond to your inquiries within 24 hours.